Last Updated: January 2024

Welcome to SwimwearLuxe, operated by Dollboxx Import Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website swimwearluxe.com and all purchases made through our site. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

1. User Responsibilities and Account

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Information

When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

  • Use our website for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to any part of our website or systems
  • Interfere with the proper functioning of our website
  • Use any automated systems or software to extract data from our website

2. Products and Services

2.1 Product Descriptions

We strive to accurately display the colors, features, and specifications of our products. However, actual colors may vary slightly due to monitor settings. Product descriptions are provided for informational purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time without notice.

2.3 Hygiene Considerations

For hygiene reasons, certain items including swimwear bottoms cannot be returned or exchanged if they show signs of being tried on without underwear or if hygiene tags have been removed.

3. Orders and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Order confirmation does not constitute acceptance of your order.

3.2 Pricing

All prices are displayed in US Dollars. We reserve the right to change prices at any time without notice. The price charged for a product will be the price in effect at the time the order is placed.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders are not processed on weekends or holidays.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment

4.2 Shipping Restrictions

We ship worldwide except to parts of Asia and certain remote areas. Delivery times may vary depending on your location and customs processing.

4.3 Risk of Loss

All items purchased from our website are delivered pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Exchanges

5.1 Return Window

You have 15 days from the date you receive your delivery to initiate a return or exchange.

5.2 Eligibility Requirements

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in the same condition as received
  • All original tags attached and packaging included
  • Accompanied by the original receipt or proof of purchase

5.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective or incorrect:

  • Bikini Bottoms
  • Brazilian Bottoms
  • Bow Bottoms
  • Classic Bottoms
  • High Waisted Bottoms
  • Any swimwear bottoms showing signs of being tried on without underwear
  • Sunglasses with removed or damaged protective film
  • Items marked as “Final Sale”

5.4 Return Process

To initiate a return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order number and item details
  3. Our team will respond with a Return Merchandise Authorization (RMA) number and instructions
  4. Package the item securely with the RMA number clearly visible
  5. Ship the item to our returns address (provided with your RMA instructions)

5.5 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method. Refund processing times vary by payment provider.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dollboxx Import Shop or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, display, prepare derivative works of, or otherwise use any content on our website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Dollboxx Import Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, our website or products.

Our total liability for any claims related to our website or products is limited to the amount you paid for the products at issue.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, United States, without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

11. Contact Information

Dollboxx Import Shop
4886 Dye Street, Mesa, US 85201
Email: [email protected]
Customer Service Hours: Monday-Friday, 9:00 AM to 5:00 PM MST