FAQ

Product Questions

What types of products do you offer?

We specialize in stylish swimwear and eyewear, including bikini tops and bottoms, one-piece swimsuits, and a variety of sunglasses such as Aviator, Cat Eye, and Mirror Reflective styles. Our collections are designed to bring confidence and summer vibes to your wardrobe!

Are your products high quality?

Absolutely! Each item is carefully handpicked and quality-checked by our team to ensure you receive only the best. We pride ourselves on offering fashionable and durable products that you’ll love.

Do you offer plus sizes or custom fits?

Currently, we focus on standard sizes, but we’re always expanding our collections. Keep an eye on our website for updates on new sizes and styles!

Shipping & Delivery

Where do you ship?

We offer seamless global delivery to most countries! However, due to logistical constraints, we are unable to deliver to some remote locations and most parts of Asia. We apologize for any inconvenience.

How long does shipping take?

After processing your order (which takes 1-2 business days), shipping times vary: Standard Shipping with DHL/FedEx takes 10-15 business days for a flat fee of $12.95. Free Shipping with EMS (on orders over $50) takes 15-25 business days.

Can I track my order?

Yes! Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receipt. Items must be unworn and in original condition with tags attached. Please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

For hygiene reasons, swimwear bottoms and one-piece swimsuits are final sale unless defective. Please refer to our full return policy on our website for details.

How do I exchange an item?

Currently, we offer returns for store credit or refunds. Exchanges are subject to availability; please contact customer support for assistance.

Payment & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Do I need an account to place an order?

No, you can checkout as a guest! However, creating an account allows you to track orders, save favorites, and enjoy faster shopping in the future.

Is my payment information secure?

Yes, we use encrypted payment processing to ensure your data is safe and secure.

Contact & Support

How can I contact customer support?

We’re here to help! Email us at [email protected] for any questions or concerns. Our team is dedicated to providing prompt and friendly assistance.

What are your business hours?

Our customer support team is available during regular business hours, Monday to Friday, 9 AM to 5 PM MST. We strive to respond to all inquiries within 24 hours.